I feel less dogs would be nice. As well as a microwave in the room would be helpful along with a coffee ☕️ pot, and iron to say the least. Other then that KIKI the manager is easy to talk to, she listens and provides excellent service.
Thank you Kiki, & Zack
Patrivua McIntosh
Very nice place. They had free coffee in the morning in the checkin area. Nice pool for amenities. Great location close to everything you need in Carlsbad.
Chavaadventures
商務出差
優質大床房, 帶迷你冰箱
入住於2025年07月
5.0
超讚
評價於:2025年07月27日
Nice stay!
訪客用戶
家庭出遊
四人間
入住於2024年04月
4.5
很好
評價於:2024年04月17日
Thankful that we were given the refund for checking out early.
ERIC ANDERSON JR
家庭出遊
四人間
入住於2026年01月
1.0
評價於:2026年02月10日
To Whom It May Concern,
I am submitting this letter as a formal corporate complaint regarding the conditions and management practices we experienced during our stay at a Motel 6 property. The conditions were unacceptable, unsafe, and failed to meet basic standards of habitability, cleanliness, and customer care.
Upon entering the room, we immediately noticed strong and persistent odors, including dog, cat, and cigarette smoke. I suffer from asthma, and these conditions posed a direct risk to my health. The odor was present throughout the room and bathroom and was not resolved despite bringing this concern to staff attention.
Additionally, the air-conditioning unit was not functioning properly. The room remained extremely hot and humid, with no effective cooling. The excessive heat made the environment unsafe and physically distressing.
We also encountered a significant insect infestation, including cockroaches and multiple types of spiders (small, medium, and large) in both the room and bathroom. The corners, crevices, and hidden areas were visibly dirty, indicating poor housekeeping and maintenance practices.
The bed was defective and unsafe. The springs were clearly felt, causing back pain. Due to the unstable and slippery edges, I fell off the bed, resulting in physical pain and fear. This occurred three separate times during our stays at this Motel 6. A bed that presents a fall risk is a serious safety concern.
Our concerns were not properly addressed, and staff failed to take meaningful action after complaints were made. Basic necessities, including toilet paper, were also inadequately supplied.
The property is currently managed by a new manager named Chris. Based on statements I personally heard from other guests and staff, he is widely perceived as rude and unprofessional, and several employees have expressed intentions to resign due to his conduct. This lack of professionalism was consistent with the poor customer service we experienced.
Although we were told “sorry,” no corrective action was taken to remedy the issues.
Given the totality of these conditions—unsanitary environment, health risks, safety hazards, and inadequate management—I believe this property failed to meet Motel 6’s brand standards and basic lodging requirements. I respectfully request that this matter be formally investigated, and that appropriate corrective action be taken.
I look forward to your written response.
Sincerely,
ERIC ANDERSON JR
家庭出遊
四人間
入住於2025年08月
2.0
評價於:2025年08月09日
No refrigerator no AC no microwave and dirty . WHY no housekeeping……..WHY!!!!
ERIC ANDERSON JR
家庭出遊
四人間
入住於2025年09月
2.0
評價於:2025年09月08日
No Cleanliness and no breakfast OK!!!
ERIC ANDERSON JR
商務出差
四人間
入住於2025年06月
1.0
評價於:2025年06月06日
No good motel6 ok
訪客用戶
夫妻/情侶出遊 四人間
入住於2025年04月
3.7
評價於:2025年04月24日
I feel less dogs would be nice. As well as a microwave in the room would be helpful along with a coffee ☕️ pot, and iron to say the least. Other then that KIKI the manager is easy to talk to, she listens and provides excellent service.
Thank you Kiki, & Zack
Patrivua McIntosh
Very nice place. They had free coffee in the morning in the checkin area. Nice pool for amenities. Great location close to everything you need in Carlsbad.
Chavaadventures
商務出差 優質大床房, 帶迷你冰箱
入住於2025年07月
5.0
超讚
評價於:2025年07月27日
Nice stay!
訪客用戶
家庭出遊 四人間
入住於2024年04月
4.5
很好
評價於:2024年04月17日
Thankful that we were given the refund for checking out early.
ERIC ANDERSON JR
家庭出遊 四人間
入住於2026年01月
1.0
評價於:2026年02月10日
To Whom It May Concern,
I am submitting this letter as a formal corporate complaint regarding the conditions and management practices we experienced during our stay at a Motel 6 property. The conditions were unacceptable, unsafe, and failed to meet basic standards of habitability, cleanliness, and customer care.
Upon entering the room, we immediately noticed strong and persistent odors, including dog, cat, and cigarette smoke. I suffer from asthma, and these conditions posed a direct risk to my health. The odor was present throughout the room and bathroom and was not resolved despite bringing this concern to staff attention.
Additionally, the air-conditioning unit was not functioning properly. The room remained extremely hot and humid, with no effective cooling. The excessive heat made the environment unsafe and physically distressing.
We also encountered a significant insect infestation, including cockroaches and multiple types of spiders (small, medium, and large) in both the room and bathroom. The corners, crevices, and hidden areas were visibly dirty, indicating poor housekeeping and maintenance practices.
The bed was defective and unsafe. The springs were clearly felt, causing back pain. Due to the unstable and slippery edges, I fell off the bed, resulting in physical pain and fear. This occurred three separate times during our stays at this Motel 6. A bed that presents a fall risk is a serious safety concern.
Our concerns were not properly addressed, and staff failed to take meaningful action after complaints were made. Basic necessities, including toilet paper, were also inadequately supplied.
The property is currently managed by a new manager named Chris. Based on statements I personally heard from other guests and staff, he is widely perceived as rude and unprofessional, and several employees have expressed intentions to resign due to his conduct. This lack of professionalism was consistent with the poor customer service we experienced.
Although we were told “sorry,” no corrective action was taken to remedy the issues.
Given the totality of these conditions—unsanitary environment, health risks, safety hazards, and inadequate management—I believe this property failed to meet Motel 6’s brand standards and basic lodging requirements. I respectfully request that this matter be formally investigated, and that appropriate corrective action be taken.
I look forward to your written response.
Sincerely,
ERIC ANDERSON JR
家庭出遊 四人間
入住於2025年08月
2.0
評價於:2025年08月09日
No refrigerator no AC no microwave and dirty . WHY no housekeeping……..WHY!!!!
訪客用戶
夫妻/情侶出遊
四人間
入住於2025年04月
Yingqiyingqi
家庭出遊
四人間
入住於2025年05月
匿名用戶
家庭出遊
四人間
入住於2025年06月
訪客用戶
好友出遊
四人間
入住於2024年02月
Chavaadventures
商務出差
優質大床房, 帶迷你冰箱
入住於2025年07月
訪客用戶
家庭出遊
四人間
入住於2024年04月
ERIC ANDERSON JR
家庭出遊
四人間
入住於2026年01月
ERIC ANDERSON JR
家庭出遊
四人間
入住於2025年08月
ERIC ANDERSON JR
家庭出遊
四人間
入住於2025年09月
ERIC ANDERSON JR
商務出差
四人間
入住於2025年06月
訪客用戶
夫妻/情侶出遊 四人間
入住於2025年04月
Yingqiyingqi
家庭出遊 四人間
入住於2025年05月
匿名用戶
家庭出遊 四人間
入住於2025年06月
訪客用戶
好友出遊 四人間
入住於2024年02月
Chavaadventures
商務出差 優質大床房, 帶迷你冰箱
入住於2025年07月
訪客用戶
家庭出遊 四人間
入住於2024年04月
ERIC ANDERSON JR
家庭出遊 四人間
入住於2026年01月
ERIC ANDERSON JR
家庭出遊 四人間
入住於2025年08月
ERIC ANDERSON JR
家庭出遊 四人間
入住於2025年09月
ERIC ANDERSON JR
商務出差 四人間
入住於2025年06月